Customer Testimonials
Don’t let ur wife or girlfriend go alone for oil change to there Service department. 30,000 miles and they will take advantage of someone that doesn’t know better . Guess She got away not to bad only $ 276 for stuff extra stuff but they try to get a lot more like even a $99 air conditioner Service.Just wanted to warn poeple .What happen to honest service. They wouldn’t have asked me if wanted all done . I talked the manager Rob and he was even worse then I would thought ..
I’m very happy with the service that Joe and Jef gave us. They help me pick the right car for me and very friendly. 💯 recommend
I can’t say enough great things about Logan and Jef! They made the entire car-buying experience so easy, comfortable, and enjoyable. They were both professional, helpful, patient, and genuinely cared about making sure I found the right vehicle. I absolutely LOVE my beautiful new car! ❤️ I’m so grateful for all their help and for making such a big purchase feel exciting instead of stressful. Thank you, Logan and Jef, for going above and beyond and helping me drive away in a car I absolutely love! I would definitely recommend them to anyone looking for a new vehicle!
Great dealer to do business with!
I have had a wonderful experience with the team at Firkins Mitsubishi! Everyone is so kind, professional and all provide excellent and transparent communication. I would recommend them to anyone looking for a helpful and welcoming dealership that clearly care about their customers!!! These folks are top tier!
I wrote Jeremy late at night with a concern I had. He answered promptly and we set up a meeting for the next morning. Within and hour I was approved on a vehicle. The trade in was very sentimental to me and he stepped me through it patiently. Listened to my needs and didn’t rush the process. I really appreciate him for this hard work and making sure I was comfortable through the whole process. Opened doors and all . A true gentleman and I’m very grateful!
Great experience all around at Firkins Mitsubishi! The team made buying my Outlander easy and pressure-free, walking me through all my options without any hassle. Their service department has been just as impressive since—quick scheduling, honest recommendations, and friendly staff every time. Highly recommend them for both sales and service!
I just bought my new Mitsubishi Outlander. Joe Santana was my salesman and was excellent to work with. After the deal he spent a great amount of time going over all the options and details of my new ride. I really appreciate his time and knowledge. Jef Schwartz was the finance guru who worked magic getting me the deal and working with my trade-in. I really appreciate him shopping my options to get me the best deal available. He made it all so easy. I had a great time dealing with these guys and Firkins. Thanks guys! Craig Green.
🚗💨⭐️✅ Joe Santana exceeded my expectations. From the moment I walked in, he treated me like family instead of just another customer. He was attentive, never pushy, and made sure I was completely comfortable throughout the process. If you want someone who truly puts customers first, Joe is the person to ask for. Thanks again for an amazing experience!
Mark Gray made the financing process incredibly easy and stress-free. He was knowledgeable, transparent, and took the time to explain all of my options without making me feel rushed or pressured. You can tell he genuinely cares about helping his customers and making sure they're comfortable with every step of the process. If you want a finance manager who is honest professional, and truly has your best interest in mind, ask for Mark Gray. Highly recommend!
⭐⭐⭐⭐⭐ If you’re buying a car, do yourself a favor and ask for Logan Shaw!! He is amazing to work with and will do everything he can to get you the best deal. He made the whole process quick, easy, and enjoyable. You can tell he truly cares about his customers and wants to make sure they leave happy. I couldn’t recommend him more—thank you, Logan!
I want to thank Logan Shaw for his time. He made my car experience feel very special. We need more sales people like him! Thanks Logan! I am truly greatful!
Best car buying experience! Would highly recommend.
Bert was very helpful in my search for a newer Mitsubishi! I love my “new” Outlander! I also want to applaud the gentleman in Parts (wish I could remember his name), when I called to see if I could get a wheel lock key for the new vehicle. His recommendation was much more accommodating. When I called Bert to schedule a visit to the Maintenance Department, to get this done, he had me set up in less than 5 minutes. Lug nuts replaced and a car wash - at no charge! Thank you all! - Marian
We just purchased a new Mitsubishi outlander from them on May 2026. They treat us very well. The sales man his name is Joe Santana, the Fianance manager his name is Geof both they are great people to deal with and straight to the point and they take care of us. I do recommend them, this is my third Mitsubishi, thank you. I hope this will help.
Quick good service!
GEO and his team are amazing! This is our second Jeep in 2 months through them. They are very informative, and also don't beat around the bush about anything. I absolutely HATE buying a car from a dealership, have always had horrible experience before now. The entire team over there make us feel like family! Will definitely recommend 1000%!
If interested in a Mitsubishi go see Jef and Joe. They do not pressure you and are patient with with your decision . They are great guys to work with
Mark Gray was wonderful with all our needs. It was love at first site. He held our hand the whole time.
Logan made the process really quick, he gave multiple options to choose from that would accommodate my wants, and my spending. Overall was a wonderful experience. Thank you!
Logan and Jeff were amazing, they helped us find the right car for our growing family!
Would rather turn paid customer away than do $25 warranty work
Huge thanks to Logan and Jef For making this deal possible. with their great customer service, friendly attitude, and straight to the point of business. They have made this car shopping experience enjoyable.
Great experience at Firkins Mitsubishi! I came in with bad credit and honestly didn’t think I would get approved for something nice, but the team worked with me and made it happen. They were patient, respectful, and really tried to get me the best deal possible. I ended up leaving with a beautiful car I love. Highly recommend them if you’re worried about your credit!
Great experience! Mark was outstanding.
Jeff is amazing and Joe! If you want someone honest and genuine they are your guys!
Working with Firkins has been a roller coaster ride for sure. I bought my 2020 Jeep Grand Cherokee Trailhawk in 2021 at Jerry Ulm in Tampa, and also purchased the platinum warranty plan and I am really happy I did. The vehicle I wanted wasn’t available anywhere else so drive up from Bradenton to purchase it. Everything was fine until 2024 when I noticed the touch screen delaminating. Didn’t want to drive to Tampa for service so contacted Firkins. They had to order the screen, popped in, they swapped it, warranty covered it, paid the $100 co-pay and zipped out.
Then in ... Read More DealerRater - Feb 28, 2026
Jef and Logan were great. I came in to test drive a 2025 Outlander SEL, not intending to buy (as I had a used car in mind elsewhere). They treated me with the same amount of respect and attention as a customer intending to buy. They provided info without trying to “sell” the car, and in the end, I walked out with a new car, including a great deal; add-ons I had not thought about but definitely need (leather protection!); an amazing warranty; and lunch/tacos for me, my mom, and my daughter! And I also got a relationship with a ... Read More Google - Feb 20, 2026
I was very pleased with my car buying experience. It was not stressful and I was not pressured in to buy a car that I did not want, and it did not take hours either.
Scotty helped me out so much and made my a fast and friendly buying process. He was knowledgeable, Attentive, And funny. He was able to work with me and negotiate with management Any extra requests I had. Highly recommend!!!
Very knowledgeable about the car. Upfront about all vehicle details. Very pleasant to work with. Will definitely recommend Mark Gray to our friends!
Mark Gray is fantastic! We told him exactly what we were looking for. We showed up and he had a ton of options in the price range we agreed on. No pressure at all, but I was very impressed. If you’re looking for a new or used vehicle do yourself a favor and bisit Mark at Firkins in Bradenton!
Mark was fantastic to deal with, informative and flexible in getting the deal done!
Mark grey is the best sales rep. He does everything thoroughly and even help me drive the truck back to company
Mark was an Excellent Salesman Very clear and upfront A Pleasure to deal with! Will use again!
I'm very grateful for all the help I received from Jef & Justin! I got a great car with low miles at a great price. I will definitely recommend Firkins to everyone! It was also a pleasure meeting Diesel 🐕
Best experience ever buying this new jeep Mark Gray so so professional kept in constant contact with during this process I could not have asked for a better experience highly recommend Firkins’s ask for Mark if you want a beautiful jeep and excellent customer service .
Just have the best experience buying our first Jeep!! The employees were wonderful and helpful!! Thank you Tim Anderson and Mark Gray for making our new Jeep adventures come true
I’d like to share my excellent experience with the team at Mitsubishi Firkins in Bradenton. After having some issues at another dealership, they took care of me wonderfully here. From the moment I booked the appointment, everything was quick and efficient. The staff was very friendly, professional, and you can really tell they care about providing great service. They resolved the recall issue in just one day without any hassle and with complete transparency. I highly recommend Mitsubishi Firkins in Bradenton to anyone looking for quality, hassle-free service.
Great experience at the dealership, Mark Gray was terrific to work with in both negotiations and our time at the dealership!
Mark Gray was fantastic to work with. Not only was Mark knowledgeable of the multiple vehicles, years, and options I considered, he was patient and low pressure in his approach. We test drove a few and he helped me make the right decision for my needs. I would recommend anyone looking for a pre-owned vehicle meet with Mark - especially if you’re considering a Jeep!
Very good service!!
Mark was very knowledgeable in everything jeep and very friendly.
Absolutely great guys to deal with, Logan and Jeff. Absolutely thrilled to get the exact car I wanted. Plus, You always feel like a car dealer is going to win so it was refreshing to feel like it was a very fair transaction. I feel I got a fair deal and I feel they made a decent profit which they deserve.
Easiest and most pleasant auto buying experience EVER!!!!
I’ve never had such an effortless car-buying experience in my life. Firkinz Mitsubishi Motors handled everything in just few hours — I simply said what I wanted, and they took care of the rest. Absolutely amazing!
Best dealership I’ve dealt with—fast, friendly, and transparent. Will definitely return. Robin Sayre was very helpful. I highly recommend.
Such a great experience, wonderful selection, and Robin Sayre was very helpful to me.
Jef and Joe were the best. I wouldn’t change a thing about my experience. And absolutely love the car.
I recently worked with Firkins Mitsubishi while shopping for a new vehicle and unfortunately, my experience did not reflect the level of transparency I expect in a dealership.
While the staff was initially responsive, there were notable discrepancies between what was discussed and what appeared in the lease paperwork. Several fees were either not disclosed upfront or padded without explanation, and the lease structure changed without a clear breakdown. I’ve purchased and leased many vehicles over the years—including through dealer auctions—so I’m not new to the process. I value straightforward communication and clean numbers, which I ... Read More DealerRater - May 24, 2025
I am writing to express my utter disgust and outrage regarding the abysmal service I received at your dealership's service department. In November 2024, I brought my 2021 Mitsubishi Outlander Sport in for a known, documented issue: a faulty head unit touchscreen. This was a warranty repair, covered by a third-party provider, a provider your staff assured me they worked with regularly.
What followed was a masterclass in incompetence and customer disregard. I was initially told to take my vehicle home, with the promise that the part would be ordered and I would be contacted when it arrived. Two weeks of ... Read More Google - Mar 18, 2025
promise me a $ gift card, for being loyal because my cousin and me buy car from them,they said going to send by mail until now i never got it. Sales Logan give the empty promise. No need to said if u can’t give. He said will send on mail but he turn we must sign on something???? Different how he explained. Never bring friend sorry for ur lied
My mother and I purchased a vehicle from Firkins in 2022, and ended up getting charged about 25,000 dollars more than the sticker price on the video through the loan process. Meaning the vehicle was valued at 27,000, but they requested a loan amount of 37,000. This means that we are stuck paying additional money that has nothing to do with the transaction cost because of these shady practices.
I came to this dealership under the impression that I had been approved for a loan. When I got there and got everything worked out, I was told I needed 2k down-payment and that was expected so not a problem. 2 days later I called back with everything that was required for me to drive away with that vehicle. Was told to come back to the dealership, when I got there I was then told I needed another 4k on top of what I had. Then was told there is nothing else they can do to help me. I had no ... Read More Google - Oct 24, 2023
Don’t buy parts here they don’t honor their words or policies
(Translated by Google) Terrible service. They sold me a super expensive car with a faulty transmission. When I took it back, they said they couldn't fix it and that I should take it to another dealer. I've been waiting for eight days for the car to be honored under warranty because they washed their hands of it. I suppose they washed it and sold it; they didn't even have a mechanic check it.
(Original)
Pesimo servicio me vendieron un carro super caro y mal la trasmision y despues se lo lleve y me dijeron no tenian condiciones ... Read More Google - Jul 21, 2023
Service department is terrible! I wanted to get an appointment to take care of a recall related issue with them but the Mitsubishi advisor was rude and very short with me!He was very snappy and couldn’t understand that I’m unable to take the car to the dealership before 3 pm since I’m working and have kid to drop off and pick up! He was unwilling to to take care of the problem! So, then I called Sarasota Mitsubishi and they were amazing! I explained to them about the recall letter I have received from Mitsubishi Motors and ... Read More Google - Aug 31, 2022
Mi car has been in the service department for 4 months now. They keep on transferring me from employee to employee and non of them has help me. I have a open case right now with the Mitsubishi and the dealer still hasn't returned my calls. I don't recommend this dealer to no one.
I would love to give 0 star's this place had my 2022 mitsubishi outlander since march 4 waiting for the steering tie rod end they keep telling me your car is going to be ready at the end of the month everytime i call they keep pushing back the day they said my car would be ready and nothing.i call and nobody can give me an real anwers they keep transfer me to all the departments. Do not buy from them or let them fix anything on your vehicle.
Im disappointed in the customer experience we had. After texting and emailing who assumed to be the manager due to email signature. We arrive to a higher price, no warranty options and no end of the month sale. When I pulled up text and emails I was told that was an assistant that shouldn’t have told me that and automated emails. was told we would receive several proposals and we only received one while at the dealership. The amount for the vehicle was about $2300 more than the initial break down total of $23,522 and we were only quoted for one ... Read More Google - May 20, 2022
Beware of this guy call finance “profesional” he is very sneaky, after we had agreed with sales team on a price to pay for our used vehicle, when to see this guys to sign paper work, it was all on my wife’s name we got there he had some paper copies and the rest she had to sign on the tablet that they have, he was saying he was problem loading up our paperwork to his table he tried using his phone it wasn’t working either at the end we ended up signing on the tablet supposedly it ... Read More Google - Jan 28, 2021
Not a very honest salesman . service department was spot on
Completely unaccommodating. Was interested in purchasing a used car from them. Worked with Joe, Todd, and Ted. Negotiations came down to $400 off the asking price and a pre-purchase inspection. They refused to do those two reasonable and simple things. No wonder that car has been sitting on their lot for 4 months. Don't let them waste your time like they wasted mine.
Be careful what you buy cars are supposed to be inspected however sold me a vehicle with a tail light that's out unfortunately was no easy fix has to do with wiring harness so I was sent to a nother dealership for someone else to fix it 3 days now off of work travel to and from super disappointed
Not the best
Brett was my salesman amazing customer service didn’t mind answering the million questions I had ended up test driving at least 7 cars before I found the one I had wanted to finance great dealership would defiantly come here again to lease buy or finance a car.... only downside was the finance guy at the Mitsubishi dealership was douchey and tried to rush me into something that I wasn’t ready for.
Wanted to inquire about a vehicle’s price, the last 3 days I’ve had phone calls and emails from multiple different people across Firkins many times a day. Ridiculous.
although the car buying experience was great, their service department not so much, it seems like every time i go, there is more than an oil change needed, when the car is less that 2 years old.
Worst ever
There service in relating to the customers was outstanding and they took care of my daughter's needs. I would recommend this dealership to anyone that need's a vehicle.
OK Angie was amazing and went out of her way to make everything smooth with this purchase.. everything went almost perfect with the 2012 Mazda 5 Touring.. 1 owner carfax and they came down alot on the price for me considering I was coming from far away.. But 10k is 10k and it's not a brand new vehicle.. The one big problem was the next day the check engine light came on (fuel tank pressure sensor) - well after I brought it in to my dealer, it's VERY likely this condition existed for a long time and they had to know ... Read More DealerRater - Jun 28, 2016
I moved to Florida almost 4 years ago & needed service done on my car & Firkins was so helpful in taking care of my car. When time to trade I was taken care of as well in the used car area. Met Jim Carroll & George Womack & they both were as helpful as the service dept. & new care area. They put me in a sharp car & was very pleased with the car until my Mom of 87 yrs. couldn't get in & out of it. So knowing I hadn't had the car very long I didn'... Read More DealerRater - May 9, 2012
I went to this dealership after leaving another feeling very down and hopeless. My van needed repairs that were going to cost more than the vehicle was worth. My credit was not the best and I knew it would be a challange to get into a car. As soon as I walked into Mitsubishi, I was greeted by Rose. She was very kind and sincere and treated me with the upmost respect. We reviewed my options and with the help of Brian and Jim, they were able to get me into a car. Not just any car, a brand new 2012 ... Read More DealerRater - Apr 29, 2012
test drove car. asked for best price. Sales mrg said' I won't give that to you until the day you buy the car.' I said 'What?' He said "Do you play poker?" I said "What?"
He said 'I have salemen to take care of'. Wow. So if you like to play poker, and have shopped other dealerships and know exactly what you want to pay for a specific model, this could be the dealership for you. As for me, I wanted to get a good honest reasonable offer to work with. Because i was looking ... Read More DealerRater - Apr 14, 2012
KEY to sucess is a great salesman and a sales manager, well, going to Firkins was a great choice, they helped me find the car I was looking for and stay with me through out the whole process, they explained the process so I was able to understand. Geprge and Jim are the KEY to the business and I would reccomend this dealership to anyone looking for a new or used car.Awsome Job guy's and thanks for being my KEY to my 2009 Nissian Rouge... Awsome
Bought a new Mitsubishi from George. He was very helpful and very knowledgeable. It was a great experience and would recommend Firkins Mitsubishi to anyone looking to purcase a new car
Very unorganized unprofessional and liars scamers. A sale should go smooth , but they gave me nothing but problems for over a month. BEWARE DO NOT BUY FROM
We bought a used vehicle from Jim and George and the experience could not have been more convenient and fun. We were given a fair price for our trade in and for our purchase. The entire staff was courteous and friendly. I would recommend anyone looking to trade in for a used or new car to stop and see Jim Carroll.
I am a first time car buyer, and looking for a car was very stressful. Mr. Jaufees Peoples at Firkins came to my rescue. He bent over backwards to get the car of my dreams. I rate firkins 5 stars because he went out of his way to see me happy, and to see me drive away in the car my heart desired. Thank you firkins. Your number one in my book.
We just happened to be on vacation and stopped by the dealership just to look, well Jim made us a deal we couldn't resist. Everyone was so kind, no pressure, we were made to feel comfortable, I have recommended the dealership and will be returning to buy my next car, my daughter has loved her "Wicked White Galant". Thanks you, Linda Madson