Customer Testimonials

Bert was very helpful in my search for a newer Mitsubishi! I love my “new” Outlander! I also want to applaud the gentleman in Parts (wish I could remember his name), when I called to see if I could get a wheel lock key for the new vehicle. His recommendation was much more accommodating. When I called Bert to schedule a visit to the Maintenance Department, to get this done, he had me set up in less than 5 minutes. Lug nuts replaced and a car wash - at no charge! Thank you all! - Marian

We just purchased a new Mitsubishi outlander from them on May 2026. They treat us very well. The sales man his name is Joe Santana, the Fianance manager his name is Geof both they are great people to deal with and straight to the point and they take care of us. I do recommend them, this is my third Mitsubishi, thank you. I hope this will help.

Quick good service!

GEO and his team are amazing! This is our second Jeep in 2 months through them. They are very informative, and also don't beat around the bush about anything. I absolutely HATE buying a car from a dealership, have always had horrible experience before now. The entire team over there make us feel like family! Will definitely recommend 1000%!

If interested in a Mitsubishi go see Jef and Joe. They do not pressure you and are patient with with your decision . They are great guys to work with

Mark Gray was wonderful with all our needs. It was love at first site. He held our hand the whole time.

Logan made the process really quick, he gave multiple options to choose from that would accommodate my wants, and my spending. Overall was a wonderful experience. Thank you!

Logan and Jeff were amazing, they helped us find the right car for our growing family!

Huge thanks to Logan and Jef For making this deal possible. with their great customer service, friendly attitude, and straight to the point of business. They have made this car shopping experience enjoyable.

Great experience at Firkins Mitsubishi! I came in with bad credit and honestly didn’t think I would get approved for something nice, but the team worked with me and made it happen. They were patient, respectful, and really tried to get me the best deal possible. I ended up leaving with a beautiful car I love. Highly recommend them if you’re worried about your credit!

Great experience! Mark was outstanding.

Jeff is amazing and Joe! If you want someone honest and genuine they are your guys!

Working with Firkins has been a roller coaster ride for sure. I bought my 2020 Jeep Grand Cherokee Trailhawk in 2021 at Jerry Ulm in Tampa, and also purchased the platinum warranty plan and I am really happy I did. The vehicle I wanted wasn’t available anywhere else so drive up from Bradenton to purchase it. Everything was fine until 2024 when I noticed the touch screen delaminating. Didn’t want to drive to Tampa for service so contacted Firkins. They had to order the screen, popped in, they swapped it, warranty covered it, paid the $100 co-pay and zipped out. Then in ... Read More

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DealerRater - Feb 28, 2026

Working with Firkins has been a roller coaster ride for sure. I bought my 2020 Jeep Grand Cherokee Trailhawk in 2021 at Jerry Ulm in Tampa, and also purchased the platinum warranty plan and I am really happy I did. The vehicle I wanted wasn’t available anywhere else so drive up from Bradenton to purchase it. Everything was fine until 2024 when I noticed the touch screen delaminating. Didn’t want to drive to Tampa for service so contacted Firkins. They had to order the screen, popped in, they swapped it, warranty covered it, paid the $100 co-pay and zipped out. Then in early January 2026, I got an error message “Service Air Suspension Immediately”, which sounded serious and when I looked it up, it was. I contacted Firkins and got an appointment. Took my Jeep in and then got a message from the service rep that there was a leak in the water pump, a head gasket leak, and issues with the air suspension. After digging into it, they said the water pump, gaskets and seals were covered by my warranty, but the suspension block and compressor were not, they would cost over $3,000. Yikes. But it had to be done so I gave approval. It took almost a week and during that time I dug into my warranty which I found stated it covered air suspension parts including the pump. The only pump on air suspension is the compressor pump. I contacted Firkins and after they checked again, yup, it was covered, only $100 deductible. Work was done and off I went, again. In the next couple days I saw a leak of something under the radiator area, looked like transmission fluid and also keep getting the message “Stop/Start Service Not Available”. Contacted Firkins, and off I went again. Then I was told I needed to have my radiator replaced and my hood switch, and those are not covered under my warranty, that would cost around $2,300. Yikes again. So once again, I dug into my warranty and… you guessed it, yes it was covered. Once again, $100 deductible. After that work was done, I went to pick up my Jeep but was told the hood switch was on “indefinite backorder”, probably will take 6 months to get. I figured when that came in, I’d get it replaced. As soon as I started driving, a loud CHIME went off and my dash report the hood was open. A few seconds later, again. And again. And again. Did it EIGHT times before I got to the edge of the parking lot. There is NO WAY I could drive like that and keep my sanity. Especially not for 6 months. So I turned around, had to push the point a LOT, and they finally disabled the switch. That stopped the chimes, but I still got one warning when I started it. So I went home, shopped around and found original Mopar switches and latches online for around $25. I contacted Firkins and asked if I bought a switch would they install it and luckily they said yes. So I overnighted the switch, stopped at Firkins and they did the work quick and I headed out the door. For now, everything works correctly. Not sure how to “rate” Firkins, it all got done in the end, but they tried to charge me $5,300 for things covered under my warranty and my radiator did not leak until after I had service done at Firkins. Looks like a good place to purchase from, great selection, but be careful with your service work.

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Jef and Logan were great. I came in to test drive a 2025 Outlander SEL, not intending to buy (as I had a used car in mind elsewhere). They treated me with the same amount of respect and attention as a customer intending to buy. They provided info without trying to “sell” the car, and in the end, I walked out with a new car, including a great deal; add-ons I had not thought about but definitely need (leather protection!); an amazing warranty; and lunch/tacos for me, my mom, and my daughter! And I also got a relationship with a ... Read More

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Google - Feb 20, 2026

Jef and Logan were great. I came in to test drive a 2025 Outlander SEL, not intending to buy (as I had a used car in mind elsewhere). They treated me with the same amount of respect and attention as a customer intending to buy. They provided info without trying to “sell” the car, and in the end, I walked out with a new car, including a great deal; add-ons I had not thought about but definitely need (leather protection!); an amazing warranty; and lunch/tacos for me, my mom, and my daughter! And I also got a relationship with a dealership with whom I feel good about entrusting my vehicle to handle future service or any issues that may come up. It was not busy—I was there for a few hours and we were the only customers. Surprisingly, this did not make things uncomfortable (being the only customer can mean you are the salesperson’s hyper focus…but the atmosphere remained low pressure the entire time). I don’t normally buy from dealers, but I’d recommend this one for the reasons stated above.

I was very pleased with my car buying experience. It was not stressful and I was not pressured in to buy a car that I did not want, and it did not take hours either.

Scotty helped me out so much and made my a fast and friendly buying process. He was knowledgeable, Attentive, And funny. He was able to work with me and negotiate with management Any extra requests I had. Highly recommend!!!

Very knowledgeable about the car. Upfront about all vehicle details. Very pleasant to work with. Will definitely recommend Mark Gray to our friends!

Mark Gray is fantastic! We told him exactly what we were looking for. We showed up and he had a ton of options in the price range we agreed on. No pressure at all, but I was very impressed. If you’re looking for a new or used vehicle do yourself a favor and bisit Mark at Firkins in Bradenton!

Mark was fantastic to deal with, informative and flexible in getting the deal done!

Mark grey is the best sales rep. He does everything thoroughly and even help me drive the truck back to company

Mark was an Excellent Salesman Very clear and upfront A Pleasure to deal with! Will use again!

I'm very grateful for all the help I received from Jef & Justin! I got a great car with low miles at a great price. I will definitely recommend Firkins to everyone! It was also a pleasure meeting Diesel 🐕

Best experience ever buying this new jeep Mark Gray so so professional kept in constant contact with during this process I could not have asked for a better experience highly recommend Firkins’s ask for Mark if you want a beautiful jeep and excellent customer service .

Just have the best experience buying our first Jeep!! The employees were wonderful and helpful!! Thank you Tim Anderson and Mark Gray for making our new Jeep adventures come true

I’d like to share my excellent experience with the team at Mitsubishi Firkins in Bradenton. After having some issues at another dealership, they took care of me wonderfully here. From the moment I booked the appointment, everything was quick and efficient. The staff was very friendly, professional, and you can really tell they care about providing great service. They resolved the recall issue in just one day without any hassle and with complete transparency. I highly recommend Mitsubishi Firkins in Bradenton to anyone looking for quality, hassle-free service.

Great experience at the dealership, Mark Gray was terrific to work with in both negotiations and our time at the dealership!

Mark Gray was fantastic to work with. Not only was Mark knowledgeable of the multiple vehicles, years, and options I considered, he was patient and low pressure in his approach. We test drove a few and he helped me make the right decision for my needs. I would recommend anyone looking for a pre-owned vehicle meet with Mark - especially if you’re considering a Jeep!

Very good service!!

Mark was very knowledgeable in everything jeep and very friendly.

Absolutely great guys to deal with, Logan and Jeff. Absolutely thrilled to get the exact car I wanted. Plus, You always feel like a car dealer is going to win so it was refreshing to feel like it was a very fair transaction. I feel I got a fair deal and I feel they made a decent profit which they deserve.

Easiest and most pleasant auto buying experience EVER!!!!

I’ve never had such an effortless car-buying experience in my life. Firkinz Mitsubishi Motors handled everything in just few hours — I simply said what I wanted, and they took care of the rest. Absolutely amazing!

Best dealership I’ve dealt with—fast, friendly, and transparent. Will definitely return. Robin Sayre was very helpful. I highly recommend.

Such a great experience, wonderful selection, and Robin Sayre was very helpful to me.

Robin Sayre was super helpful! Thank you!

My experience at Firkins was fantastic! Jenna stubblefield was so helpful, patient, and really took the time to listen to what I was looking for.

Great environment and employees, especially Jenna Stubblefield!

Brad, Jeff, and Joe were absolutely amazing to work with at the dealership. From start to finish, they made the entire process smooth, stress-free, and enjoyable. Each of them was incredibly helpful, knowledgeable, and patient. They went the extra mile to make sure I was taken care of. You can really tell they care about their customers. Highly recommend working with this team!

Bryan and Jef are great honest dudes that helped me to get a reasonable car for a great deal! Thanks guys!

Had a wonderful experience with Mark Gray at Firkins Mitsubishi. He helped me find the perfect car, and helped me secure financing. Love my new car, and highly recommend you go see Mark if you're looking for an easy hassle free experience.

Joe Jeff and Logan helped me find the car I wanted. Thank you so much!!

Jef & Joe are amazing!!! I can’t thank them of enough for getting us the best deal! We appreciate all the hard work.

The sales associate listened to our needs and met them. He went the extra mile to make sure we felt like we were getting the best possible. He also spent extra time getting the vehicle setup to our liking and needs. Ted and Gina

I stopped in to look at the new Outlander PHEV. Logan and Joe we very helpful. They easily demonstrated the third row when showing me battery location.

Dehvan was very stylish, very attentive, very helpful and knowledgeable! He made the process of buying car very simple. We rate him 10/10

Dehvan was great

All around great experience. Efficiency, waiting room, polite staff.

Excellent and Courteous service.

My husband and I had an amazing experience at Firkins Mitsubishi! From start to finish, Joe and Jef made the car-buying process smooth, stress-free, and even enjoyable. They were knowledgeable, professional, and genuinely cared about finding the perfect vehicle for us. We drove away in a brand-new Mitsubishi and couldn’t be happier with the deal and the service. If you're in the market for a car, we highly recommend going here—you won’t be disappointed!

We looked and looked for a new car at quite a few different places and ended up at Mitsubishi where we got to met Joe and Jef and the rest is history! They were absolutely the best 2 people to help us get into the Outlander we really wanted and at a great monthly price and it’s because they cared so much about us and our wishes! I will always come back to these 2 guys and we have recommended them to our friends and family as well because they are that great very professional and great customer service people thanks ... Read More

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Google - May 27, 2025

We looked and looked for a new car at quite a few different places and ended up at Mitsubishi where we got to met Joe and Jef and the rest is history! They were absolutely the best 2 people to help us get into the Outlander we really wanted and at a great monthly price and it’s because they cared so much about us and our wishes! I will always come back to these 2 guys and we have recommended them to our friends and family as well because they are that great very professional and great customer service people thanks Guys for everything!

Jef and Joe were incredible and amazing! They did a wonderful job taking care of us! They were honest and worked hard to make sure that we were taken care of! They are the best and we look forward to working with them again soon!!

Jef and Joe were the best. I wouldn’t change a thing about my experience. And absolutely love the car.

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Great service and deal from the team at Firkins Mitsubishi. Especially thank you to Jef, Logan, and to the very friendly Diesel! Thank you!

I recently worked with Firkins Mitsubishi while shopping for a new vehicle and unfortunately, my experience did not reflect the level of transparency I expect in a dealership. While the staff was initially responsive, there were notable discrepancies between what was discussed and what appeared in the lease paperwork. Several fees were either not disclosed upfront or padded without explanation, and the lease structure changed without a clear breakdown. I’ve purchased and leased many vehicles over the years—including through dealer auctions—so I’m not new to the process. I value straightforward communication and clean numbers, which I ... Read More

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DealerRater - May 24, 2025

I recently worked with Firkins Mitsubishi while shopping for a new vehicle and unfortunately, my experience did not reflect the level of transparency I expect in a dealership. While the staff was initially responsive, there were notable discrepancies between what was discussed and what appeared in the lease paperwork. Several fees were either not disclosed upfront or padded without explanation, and the lease structure changed without a clear breakdown. I’ve purchased and leased many vehicles over the years—including through dealer auctions—so I’m not new to the process. I value straightforward communication and clean numbers, which I did not receive here. Ultimately, I decided to purchase in Massachusetts with a dealership that provided clear, upfront pricing and a transparent breakdown of all terms and incentives. It’s unfortunate because I was ready to move forward, but the inconsistencies and lack of clarity made it difficult to trust the deal. If you’re considering Firkins Mitsubishi, I recommend reviewing all paperwork carefully and asking for a full itemized lease breakdown in writing before signing anything.

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Best service and easiest to work with. Thanks Joe and Jef for all your help. Highly recommended!!!

Logan and his team demonstrated exceptional professionalism throughout my experience. They exceeded my expectations to ensure I secured a vehicle, and I am grateful for their diligent efforts. During the purchasing process, Jeff kindly offered lunch to both the staff and me, which was a thoughtful gesture. The entire team exhibited a high level of respect and dedication. I intend to continue doing business with them in the future. Thank you all for your commitment and hard work.

(Translated by Google) Very satisfied with the service and the very attentive and respectful staff! 100% recommended!! (Original) Muy satisfecha con el servicio y los empleados muy atentos y respetuosos! 100% recomendados!!

Excellent customer service and knowledgeable staff. Helped us with our questions and showed us how it works. Thanks again

This has been by far the most amazing experience at a dealership that I’ve ever had. Joe and Jef were great!! They made this process so quick, easy, and straightforward. I would recommend this place to everyone who’s looking to get a car!

Jef and Joe exceeded expectations and made our car buying experience flawless. I’ve been to many dealerships and this is by far the best experience I’ve ever had. Quite literally the fastest, most up front, honest and genuine experiences you can get. You would think these guys are your dad and brother helping you buy a car at the family business. Not even kidding I can’t speak highly enough about them and the experience I had. I never leave reviews but this experience made me WANT to without them even asking me. I wish I could place ... Read More

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Google - Feb 13, 2025

Jef and Joe exceeded expectations and made our car buying experience flawless. I’ve been to many dealerships and this is by far the best experience I’ve ever had. Quite literally the fastest, most up front, honest and genuine experiences you can get. You would think these guys are your dad and brother helping you buy a car at the family business. Not even kidding I can’t speak highly enough about them and the experience I had. I never leave reviews but this experience made me WANT to without them even asking me. I wish I could place Jef and any dealership in the country to buy a car from.

I visited the dealership because my friend raved about the Mitsubishi Outlander so I had to check it out myself. I went in for a test drive and it is a fabulous vehicle! I was blown away with how the vehicle drove and the features were just as good as a luxury vehicle. The sales team helped with all of the questions I had. 10/10 would recommend everyone to test drive this vehicle and check out the Firkins team!

Such a friendly environment! Logan was super informative and awesome!

Service was great, Thomas was amazing! He gave me consistent updates on my vehicle. The waiting area was clean, spacious and filled with delicious snacks and drinks! 10/10 as well as to the sales team!

The customer service at Firkins Mitsubishi is unbeatable. Their staff goes above and beyond. I am so thankful for Logan and Joe’s help with my vehicle!

Had an excellent and speedy experience. I love my Mitsubishi Outlander Sport! Joe Santana, Logan Shaw, and Jef Schwartz were all extremely helpful!

Easy to work with and friendly staff! Service and sales! Will recommend all friends and family to Firkins

What can I say other than absolutely amazing!!!!!! I had the pleasure of working with Logan and he was absolutely amazing and so helpful in getting me into my new car!!!!

Logan and Joe are the best dynamic duo to buy from. From their great sense of humor perfectly balanced with their unwavering professionalism you could ask for more trust worthy hands to be in when buying your next Mitsubishi. Glad to have worked with them and look forward to a new Outlander in the future!

Jeff and Chelsea were awesome. I don’t think they need to improve in anything. My experience was the best. Like look at my brand new whip. I love it 😁 Thank you so much guys you really rock 🥹🩷🫂

Great experience. Vehicle was ready to test drive. Got down to final cost quickly and within a couple hours was driving away with my new vehicle.

Second time purchasing a vehicle with Joe and Jef and they always take care of us! Thank you!

The best buying experience ever! I love my vehicle! Thank you Joe and Jef!!!!! Firkins is the best!

Great experience! Joe & Logan were both knowledgeable and courteous with all my questions I had regarding all the different cars…. Purchased my nearly-new Jeep GC there and I love it 🩵🩵

Great experience !!!!

They are great people working there They are Happy to help everyone. needs help with car. Thomas is. great guy.Thank you .brother

Ask for Logan! Jef in finance is great too! Very trustworthy. Great experience overall. After shopping at other dealers, we are confident we ended up at the right place!

Service here is great. I had Thomas and he is very fun, kind and great service advisor. The service room had free soda , free snacks and nice waiting area. The service area is very organized. Would recommend 5/5 !

Our experience with this dealership was excellent. The process went very smoothly and we couldn’t be happier. We LOVE our new Outlander. Slade and Maurice are the best!

This is my second Mitsubishi car. I am very impressed with the new models. I kept myself loyal to Firkins for more than a decade. The staff and service team are awesome. Thank you to all the Mitsubishi family for helping me through this buying process.

Maurice & Joe was such a big help. They walked me through the process step by step, Made sure I understood. They will work with you & get you into something you can afford. Thank you guys 🙏🏾

All processes are very well organized. We spent much less time on this purchase compared with our previous purchases. All questions were answered promptly and we were happy to get a car we wanted. Especially we are grateful to Logan for his professional service, attention to our needs and best experience with the sales team. Would recommend to use this service and dealership for your next purchase

Eric was my Mitsubishi service provider and he was great!

Eric is an amazing Service Provider, and he ensures that I am satisfied with my visit each and every time!

This was one of the easiest car buying experiences that I have had over the past years. Will definitely be back.

Sales transaction with Slade was a pleasant experience, no pressure, no hassle just how you want to buy a car. After the purchase the car had a small issue with a lane assist sensor that they quickly made arrangements with the Honda dealer to reconcile. Slade, Jeff and the guys at Firkins know how to treat customers.

Bought 5 cars in a row from them, but couldn't get my phone messages answered, so we bought our 6th new vehicle at a more inconvenient company but they have been very responsive.